Some of the most respected names around count on us to deliver. They know that when it comes to quality, reliability, and service, we lead the way. That’s one of the reasons that so many of our clients stick with us year after year, project after project. In fact, 75% of our business is repeat business. We take pride in knowing that our clients consistently place their trust in us and it’s something we work hard not just to keep on delivering, but to improve on wherever and whenever we can. Here’s how we do it…

For starters we have documented processes, procedures, and standards that everyone works to – and everyone understands. It means that we’re all on the same page and it keeps our standards high, our jobs on track and our vision clear

We’ve had robust internal quality systems in place since 1996 and we constantly review, revise, and develop these so that they not only reflect the way things work at present, but so that, as a team, we are always best placed to evolve with any changes in needs, requirements or standards.

But it’s not just internal standards that we uphold – we’ve been ISO9001 accredited since 1996, ISO14001 accredited since 2014 and are set to achieve ISO45001 accreditation this year. This means as a business our systems and procedures have been externally audited and certified.

As our Senior HSQE Business Partner, Stewart Rennie, explains complacency isn’t in our nature, “we may have some great systems in place and the ability to track every aspect of each job, but we see that not as the end of the journey, but as a great base to build on. We know that, no matter how good we are, there’s always the opportunity to be even better, and that’s what we work towards. A great example of this is the fact that our Digital Transformation Director is continually moving the business forward, looking for opportunities to maximise efficiencies and exploring new ways that we can use automation to improve our offering.

“As part of the streamlining of our systems, we’ve already introduced some elements of automation, which allows our teams more time to focus on other parts of delivery, and we also have an app that helps with document management, to help reduce the time spent on paperwork and, consequently, improve efficiency. We’re always looking for ways to make things better and do things better and, going forward, I think technology is going to be a big part of that”.

We offer a truly collaborative approach to our clients, working with them to align processes and embed our teams, and the fact that we can offer everything from design to completion enables us to monitor every element of the job, giving us greater control over quality. It’s our teams that make this possible, we have the skills and expertise in-house to get the job done and because we have standard operating systems in place, jobs can be scaled and the same standards maintained on every job across the UK. And because each site has its own quality plan, critical elements are identified and communicated so everyone involved knows what’s required.

We also make sure that everyone gets the training and development opportunities they need not only to do their job to the best of their ability, but to learn and develop new skills, so that they can help us make the most of new ideas, technology, and opportunities.

It’s all supported by our HSQE forum, which is made up of around twenty team members from across the business, who get involved in writing and driving our new and evolving procedures. Members of the forum are nominated, so they represent all levels of the business and are in a position to get ideas and feedback from the people who are directly involved in the job. It means that there’s never a shortage of new initiatives – and new voices challenging us to be better.

Find out more about our quality policy here: Click here